General Manager appointed for the newly created Nordic/Central & Eastern European region - March 2009
Denmark
As of 1st March, Gianni De Meis is now responsible for the newly created Nordic/Central and Eastern European region.
NADA - February 2009
United Kingdom
ADP Dealer Services and Dealer Services International attended NADA 2009 held in New Orleans in January. Despite lower attendance, the ADP stand was kept busy with more than 500 demonstrations carried out over the 4 day event.
ADP DS Italy holds roadshows at Mercedes-Benz - February 2009
Italy
Following a communication sent to independent dealers from Mercedes-Benz in Italy, informing them about the availability of Autoline, ADP DS Italy has held two roadshow events in Rome and Milan during February.
‘Profit Clinic’ events in UK - February 2009
United Kingdom
Over the coming months, ADP DS UK will be running a series of free regional ‘Profit Clinics’ for Autoline users. The first one has taken place in Hungerford on 24th February and the next on 18th March.
The purpose of these events is to highlight practical suggestions that could help improve the bottom line performance of our customers’ businesses and to recommend ways of achieving them. The clinics will be made up of a series of four short workshop sessions on a number of different topics.
New Vice President and General Manager for Russia, the Middle East and India - February 2009
United Kingdom
Andrew Dean, previously VP Services, has taken up the position of Vice President and General Manager for Russia, the Middle East and India.
New Services microsite for ADP DS Spain - January 2009
Spain
ADP DS Spain has launched a new microsite to promote the new Services solutions. To view the microsite, go to www.adpdsi.com/es/microsites/services/index.htm.
New Vice President for Asia Pacific - January 2009
United Kingdom
Sean Jiang has been appointed as Vice President Sales, Asia Pacific. Sean joins us from Chrysler LLC, where he served 11 years in international sales and marketing. Sean started his new role in January and is based in our office in Shanghai.
New General Manager for ADP DS France and Belgium - January 2009
France
Yves Libioulle joined ADP in 1994 and has held a number of senior management positions both in France and internationally for DS and ES. We are pleased to announce he is now the General Manager for ADP DS France and Belgium.
ADP DS Spain receives Microsoft certification for Aswin - January 2009
Spain
ADP DS Spain has recently obtained Microsoft ISV (Independent Software Vendor) Partner certification for Aswin. This certification qualifies Aswin for use with Windows Server 2003.
Aswin will now be listed in the new Windows Server catalogue of tested products. This is Microsoft's online source for customers and partners to find hardware and software that is compatible with the Windows Server 2003 family and that has been tested as ‘certified’ or ‘supporting’ for Windows Server 2003 and Windows 2000 Server.
ADP DS UK launch new Autoline microsite - December 2008
United Kingdom
ADP DS UK has launched the new Autoline ‘360’ Microsite. The microsite introduces the new release of Autoline, together with the latest information about ADP products and services. Information on how Autoline can help with marketing campaigns, managing stock and customer loyalty is included.
To view the microsite, please visit www.autoline360.com
ADP Techday in Lisbon - November 2008
Portugal
In October, ADP DS Portugal held an ‘ADP Techday’ in Lisbon which focused on the Services portfolio. Presentations covered Office Systems, Print Plan, Networks and HSP. The event was attended by a number of manufacturer representatives and customers.
New UK training initiatives - November 2008
United Kingdom
ADP DS UK has developed a training needs assessment tool which can be used to determine an individual’s level of knowledge of Autoline. This tool offers a recommendation as to what specific training will help a user to become a more proficient. The ‘i-learn’ system is an online learning management tool for easier scheduling, booking, assessment, qualification, tracking and delivery of training.
Autoline 9304E launches in Ireland - November 2008
Ireland
The latest release of Autoline was introduced to the Irish automotive market during the end of November and early December. The launch took place in a series of roadshows in Dublin, Cork, Belfast and Galway.
ADP attends Nissan event in Zurich - November 2008
Germany
ADP DS Germany and Switzerland attended a major aftersales forum in Zurich. Approximately 700 Nissan dealers from Germany, Switzerland and Austria attended the forum, which covered communications between the manufacturer, partners and dealers. ADP exhibited both Autoline and DRACAR+.
ADP DS Italy attend Fiat Dealer Association event - November 2008
Italy
ADP DS Italy sponsored a 2 day training event in Rome, organised by UCIF - the Italian Fiat Dealer Association. 40 Fiat dealers attended and DS Italy presented ADP services - Print Plan and HSP.
ADP - first installations in Mauritius - November 2008
South Africa
ADP DS South Africa has signed a deal for Autoline with their first customer in Mauritius. The system is for 45 users and represents a number of brands including Mercedes-Benz, Mitsubishi, Chrysler, Hamm, TFM, Cummons, Jacobsen and Case.
Automechanika 2008 in Frankfurt - October 2008
Germany
ADP exhibited at the 20th Automechanika – one of Europe’s largest automotive trade fairs. 166,000 visitors registered to see 4,680 exhibitors including 12 system providers. The ADP stand was arranged to show Autoline and Optima 21/Dracar+.
TOP50 Forum in Bologna - October 2008
Italy
ADP was sponsors at October’s Italia TOP50 forum which focussed on strategic issues for the Italy’s leading automotive distributors. The event, which was attended by the largest companies in revenue terms, included a workshop regarding a customer’s experiences of the Contact CRM product
ADP DS Portugal participate in Conferência Auto Profissional - October 2008
Portugal
ADP sponsored September’s Conferência Auto Profissional, one of Portugal’s biggest events for the automotive industry - this year’s theme was ‘The challenges of after sales’.
ADP Talk – off to a flying start - October 2008
United Kingdom
The pilot installation which is utilising new ADP Talk products, BusinessVoice and CAS Dealer, is progressing well. Using Nortel’s market leading Business Communications Manager (BCM), this solution which supports both digital and IP Telephony, delivers the benefits of enhanced telephony features with selectable support options.
CAS Dealer typically allows a dealership to benefit from prompt and efficient handling of calls and telephony control from a PC with real-time visibility. A significant advantage is the opportunity to ‘screen pop’ with pre-populated customer information.
New Print Manager option - October 2008
United Kingdom
Print Manager (formerly KPrint), which produces high quality printed laser forms from the ADP application software, is now used by 30,000 users.
ADP has introduced two new hardware configurations for Print Manager - an on-site ‘appliance’ offer and a fully hosted HSP service supported from an ADP Data Centre. The appliance option, located at the customer’s site is based on a fixed monthly rental/unit and licence/support fee per user.
The HSP offer allows multiple ‘virtual’ servers to run on a single hardware platform. Both configurations include a pro-active monitoring service which gives maximum uptime and swift fault resolution.
Ireland holds successful ‘Improve Your Bottom Line’ event - October 2008
Ireland
In September, DS Ireland invited Autoline users to an event themed ‘Improve your Bottom Line’. A number of presentations were made which focussed on how the Autoline system can be used to save money and increase efficiencies.
New homes for ADP DSI locations - October 2008
United Kingdom
ADP DSI Asia Pacific, moved into their new headquarters location in Golden Bell Plaza in late September.
ADP DS Italia has taken on additional offices close to the facilities in Vigonza.
ADP DS Mexico has moved into new office facilities in Mexico City.
Ford certifies Autoline in the Netherlands - September 2008
Benelux
Following an extensive approval process, Autoline is now officially certified by Ford Europe in the Netherlands. No less than 17 Ford interfaces have been developed in Autoline. The new REACT interface (a data extract of invoice information) will now be deployed in our existing customer base.
Successful partnership for ADP DS Denmark - September 2008
Denmark
ADP DS Denmark has held an event with the Danish Mitsubishi Dealer Association and the Danish Mitsubishi Importer. The goal of this event was to achieve an even closer partnership with the DRACAR+ dealers within the Mitsubishi network.
Refurbishment of data centre in the UK - September 2008
United Kingdom
The refurbishment work for the UK Tealgate data centre in Hungerford was completed in August. This major upgrade included the installation of new air conditioning and power distribution facilities and supports the expansion of hosting capacity to meet growing demands for these services.
DSI sponsors ‘1st Russian Automotive Dealers Professional Conference’ in Moscow - September 2008
United Kingdom
This inaugural event, held at the Crocus Expo in Moscow, in conjunction with the Moscow International Motor Show, was attended by 500 dealers from all over Russia. As ADP was one of the three main sponsors for the event, we were invited to sit in on the conference panel for a Q&A session on the future of IT for the Russian automotive industry.
Latest Autoline system launched in the UK - September 2008
United Kingdom
Autoline 9304E was introduced to UK customers at The Heritage Motor Centre* in Gaydon on the 10th September. This event, which was combined with a meeting of the Southern User Group, was attended by around a 100 customers together with several manufacturer representatives.
The next part of the launch programme is to introduce Autoline 9304E to customers in the north of England and Scotland.
*www.heritage-motor-centre.co.uk
UK GM aftersales workshops - July 2008
United Kingdom
General Motors and ADP has held a series of jointly sponsored Aftersales and CRM ‘best practice’ workshops across the UK and Ireland. The objective was to help dealers fully utilise the functionality within Autoline to increase efficiency and productivity in their Aftersales departments.
Autoline in Renault Netherlands - July 2008
Benelux
Both Autoline and EVA are certified by Renault in the Netherlands. To extend the Autoline position, ADP is now finalising the completion of Autoline interfaces to enable full compliance with both the importer’s and dealer association’s requirements.
ADP DS UK continues to dominate the UK markets top groups - June 2008
United Kingdom
In the latest publication of the UK Top 100 groups, more than 60% of the companies listed use the Autoline system. Source: AM100 June 2008.
Turkey now supported from Hungerford - June 2008
United Kingdom
ADP Automotive Support UK has opened up its new Turkey Frontline operation based in Hungerford. The new bilingual support team is working closely with the International Backline team to deliver a support service to approximately 600 users in the Turkish Mercedes-Benz dealer network. ADP Services successfully migrated the systems over to an ADP hosted server in May.
New product presentation and user workshop held in Dublin - June 2008
United Kingdom
Two major customer events have been held in the Dublin offices. The first of these was to present the latest developments of the Autoline IMS product including its new web-based facilities. This was followed by a workshop covering the Autoline Management Information tools.
Dealer Services Japan a new name and a new office - June 2008
United Kingdom
Following the acquisition of AutoGSP, the previous joint venture company operating in Japan, is now ADP Dealer Services Japan Co., Ltd. The DS Japan team of associates, led by General Manager Jae Hong Ahn, recently moved into new offices in Tokyo.
Virtual attendance at the Madrid Motor show - June 2008
United Kingdom
ADP DS Spain created a virtual stand to promote ADP to coincide with the International Madrid Motor Show in May. A microsite communicated information about ADP, together with the Aswin and Autoline systems to our customers and prospect contacts. For interest, visit http://www.adpdsi.com/es/microsites/add/index.htm
EVA user day in the Netherlands - May 2008
United Kingdom
ADP DS Netherlands has held an EVA user day. The event was a good opportunity to show customers our new premises in Hardinxveld. The event was used to highlight the new functionality in the latest version of EVA and to introduce the ASP and Print Plan solutions.
New general manager in the Netherlands - May 2008
United Kingdom
On 1st May, Christiaan Meerman took over the role of Commercial Systems general manager in the Netherlands. Chris first started with the company as a translator in 2001 and has been with the Dutch Commercial Systems operation since its infancy, building on his application knowledge and expertise through a variety of roles.
ADP DS Portugal attends Auto Professional 2008 event - May 2008
United Kingdom
This important event, focused on dealer management systems and efficiency in the automotive retail industry, was aimed at dealers, OEMs and consultancy companies. ADP DS Portugal was a sponsor of the event and attended as a presenter.
Automotive Dealer Day in Verona - April 2008
United Kingdom
ADP DS Italy attended the annual Automotive Dealer Day held in Verona on 21st- 22nd May. This combined exhibition and conference is the years most important event for the Italian retail automotive industry.
New UK general manager - April 2008
United Kingdom
Simon Wardle has been appointed as UK general manager (Automotive). Simon joined ADP as marketing director UK and,Ireland in 2006. He has over 17 years of marketing, sales and commercial experience in the IT, telecoms and retail, sectors. More recently, Simon has been managing the marketing operations and services teams for Europe and South Africa.
ADP business continuity management in UK - April 2008
United Kingdom
ADP DSI has implemented a new Business Continuity Management programme. The objective of this is to support customer requirements with a fit for purpose resilient solution. A recent survey conducted by the British Standards Institute identified that 46% of businesses are required by customers to demonstrate they have business continuity measures in place.
New management appointments in Mexico - March 2008
United Kingdom
We welcome Israel de los Reyes general manager and Miguel Angel Garcia Cruz sales manager who both joined ADP on March 25th. Israel de los Reyes previously worked for Reynolds and Reynolds/UCS as General Manager for Mexico and Miguel Angel Garcia Cruz previously worked for TotalDealer as Sales Manager for Mexico. We wish them both every success.
Hosting hits important milestone - March 2008
United Kingdom
ADP now hosts more than 25,000 users in the DSI data centres in Hungerford, Bristol, Vejle, Lisbon and Johannesburg. The growth in this area of the business confirms the trend that an increasing number of customers recognise the benefits of remotely hosted systems which offer high availability and built-in disaster recovery. In addition, the low initial capital investment required and known fixed monthly costs give our customers greater control of their IT costs and associated cash flow.
Autoline users win major awards - March 2008
United Kingdom
For the 5th year running ADP sponsored the Retailer of the year award at the AM Awards, which was won by our customer Lifestyle Ford, who also won the award for Retail group - up to 10 sites.
It was fantastic to see 6 other ADP customers being recognised - Sytner Retail group (more than 10 sites and employer of the year, Perrys Barnsley, (dealership - more than 12m turnover), Colin Appleyard (dealership up to 12m turnover), T C Harrison (user car retailer) and finally Sandicliffe Motor Group with 3 awards (excellence in customer service, marketing and environmental policy).
UK Hosts Web Workshop - March 2008
United Kingdom
ADP hosted a major auto retail Web Workshop in April. Senior executives and marketing managers from many of the UKs leading dealer groups were in attendance. The Web Workshop, organised by Auto Retail Network, included discussion seminars and hands-on tutorial sessions with leading auto retail Internet experts.
NADA 2008 San Francisco - March 2008
United Kingdom
ADP attended the 2008 NADA in San Francisco. Delegates from no fewer than 15 different countries visited the ADP stand. There are a growing number of international dealers and manufacturers attending from around the world. This is great news, as it is an indication that our global presence is quickly becoming well known and the plan is to extend the space devoted to the DSI business for NADA in 2009. Steve Anenen, President, ADP Dealer Services.
Mercedes-Benz Services Convention in France - February 2008
United Kingdom
ADP was invited by Mercedes-Benz to attend the first of two regional events where they present innovations specifically focussed in after sales. ADP presented the latest Autoline interfaces, including a remote tablet PC application which enables workshop jobs to be created off line for transfer to Autoline.
GM Exchange Platform for Autoline in Spain - February 2008
United Kingdom
Opel have endorsed the GM Exchange platform integration to Autoline, which will replace the old DCS2 system. The migration to this new Opel communications system is currently being piloted.
PSA Finance module in CONTACT in the Netherlands - February 2008
United Kingdom
ADP has deployed an additional module to the Peugeot CONTACT customer base. This new module will allow Peugeot dealers to immediately integrate all relevant PSA finance information into their sales quotations. This integration will help PSA Finance improve their success rate in the highly competitive financing market.
Citron Dealer Association assembly in Tenerife - February 2008
United Kingdom
Every year the Citron Dealer Association holds a national assembly and this year's event took place in Tenerife. ADP sponsored the event and ADP DS Spain took advantage of this great opportunity to present the Aswin project for Citron.
ADP sponsors major automotive business publication - January 2008
United Kingdom
ADP is the co-sponsor of the 2007* European Car Distribution Handbook published by HWB International. The report is used by all vehicle manufacturers plus many suppliers and industry analysts. www.hwbinternational.co.uk *published January 2008
Microsoft renew ADPs Gold Partner status - January 2008
United Kingdom
Microsoft has renewed ADPs status as a Gold Certified Partner. This recognises ADPs Microsoft experience and capabilities covering infrastructure, software and hardware solutions.
More Open House events in Germany - January 2008
United Kingdom
In December, ADP Dealer Services Germany held two Open House events. The format of the Open House events is based on a number of workshops running during the day which customers were able to participate in according to their specific areas of interest.
EVA Innovation in Belgium - January 2008
United Kingdom
ADP Belgium has developed an interface between EVA and government-certified electronic identity card readers. By introducing a customers e-ID card in the reader at the reception, all the relevant customer information is automatically loaded in EVA without manual entry.
This reader will also be used by the dealer as a secure digital authentication and signature method when transmitting certain official documents to the Belgian authorities, e.g. VAT reports. ADP is the first DMS supplier to have introduced this functionality.
SIMI* National Conference 2007 - December 2007
United Kingdom
ADP Dealer Services Ireland exhibited at this years SIMI National Convention and Franchise Dealer Conference which was held in the Lyrath Estate Hotel, Kilkenny. The event was held over a two day period with many industry speakers and workshop sessions.
ADP Services now a Red Hat Runtime Partner - December 2007
United Kingdom
Red Hat is one of the world's leading providers of Linux and open source technology (i.e. available to all users). ADP has a number of engineers who hold the appropriate Red Hat Certifications and the company has now met the necessary criteria to join the Red Hat Runtime Partner programme.
The programme provides ADP with additional pre-sales and development resources to support our products and will help to drive further sales and marketing opportunities for the company.
Renault conference in Germany - December 2007
United Kingdom
ADP Dealer Services Germany attended the VDRH conference (association of German Renault dealers) that took place in Berlin in November. The event was attended by more than 400 dealers. ADP informed dealers about the latest DRACAR+ features for Renault dealers and to provide information about the latest release.
ADP plan for new accounting rules in Spain - December 2007
United Kingdom
From January 2008, new accounting rules will be applied to all Spanish companies and ADP Dealer Services Spain has implemented a plan, which will include a series of workshops, to ensure that all of our customers are prepared for these changes.
Fast-Fit interface launched in UK - November 2007
United Kingdom
ADP Dealer Services UK has launched a Fast-Fit interface which enables workshops to use menu pricing for work such as tyres, exhausts, batteries, MOTs and services as opposed to the customer being charged by the workshop at an hourly rate. The clear menu pricing and while-you-wait service offered by Fast-Fit outlets is attractive to customers who perceive dealerships service departments to be more expensive. This tool is targeted to customers who want to develop customer retention initiatives.
Web-based portal for IMS - November 2007
United Kingdom
The ADP IMS division have developed a web-based portal for dealers who are connected to Autoline IMS. Dealers are now able to access the system over the Internet to place and track vehicle orders, parts availability, parts orders and warranty claim processing.
The web-based portal uses Service Oriented Architecture (SOA) to deliver Autoline business functionality over the Internet and uses AJAX (Asynchronous Java and XML) to create a functionally-rich, interactive user experience. This interface will allow real-time enquiries and processing within Autoline, similar in functionality to direct client access.
ADP receives accreditation from Nortel - November 2007
United Kingdom
ADP Services is now an accredited SMB partner for data and secure mobility and converged voice for the UK. Being a Nortel SMB partner and involved with the Accelerate Partner Programme, ADP Services has been recognised for expertise and proficiency within the field of telephony and convergence and have access to a full range of voice and mobility solutions offered by Nortel.
Successful workshop planning event in Denmark - November 2007
United Kingdom
ADP has held 4 workshop planning events in Denmark. The events included a demonstration of Workshop Planning for DRACAR+ and Optima 21 and customers were also shown a video with a customer discussing their experience with the product (the video can be seen on the Danish website: http://www.adpdsi.dk/dk/Video/).
High performance from ADP Services honoured by Bull - October 2007
United Kingdom
As an indication of ADPs strong relationship with Bull, ADP are pleased to announce the extension of their Bull Gold Partner status. Notably, the company is the only Bull Authorised Maintainer (BAM) in Europe.
ADP has extensive IT integration resources and with Bulls in-depth knowledge of storage technologies, customers are offered robust storage management systems, disaster recovery and back-up solutions. ADP has worked in partnership with Bull for many years to offer customers expertise in the modernisation of infrastructure as well as performance and reliability of upgrading of systems using open and secure technologies.
Equip Auto in Paris - October 2007
United Kingdom
ADP exhibited at Equip Auto, which was held the Parc dExpositions on the 15-20th October. This is a biennial event for the automotive industry with suppliers representing every product and service imaginable except for vehicles themselves. At the show, the ADP team presented Autoline, ADP Exchange, along with other products and services in the companys portfolio.
New Distributor acquisition - September 2007
United Kingdom
ADP Dealer Services has acquired AutoGSP Systems - the distributor for China, Japan, Korea and Mexico. This acquisition supports ADPs strategy of expanding its direct presence in key world markets and AutoGSP operations will become part of ADP Dealer Services International.
Belgium Training Certification - September 2007
United Kingdom
Following externally assessments, ADP Belgium has officially received its Q-for certificate. ADP Belgium is now officially recognised by the government of the Dutch-speaking community in Belgium as a training centre. It allows customers to attend courses partially funded by the government.
ADP Services reaffirms Cisco partnership - September 2007
United Kingdom
ADP has been awarded the Cisco SMB Select Partner of the Year award and has been acknowledged as a Services Partner. This confirms ADP as one of Ciscos Top 8 Partners. The companys continued investment in people and technology and its close association with Cisco, enables ADP to offer customers a high level of expertise in the design, implementation and support of network solutions.
New office in Spain - September 2007
United Kingdom
ADP DS Spain has moved to new premises in Tres Cantos, bringing the whole business together in one central office. This is the best starting point for the ADP Spain organisation, with both pre-ADP organisations being able to share their knowledge and skills. Manuel Ruz, General Manager.
